Don't talk to discord users, they have cooties.
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I have an existing community of thousands of users on discord, attempts to migrate to other platforms have failed. What would you suggest?
The community was inherited and existed when I became maintainer.
For you, I suggest sticking to Discord. I am of the mind that your effort should be focused on your community instead of enforcing a FOSS philosophy upon a group that may not have any interest in doing so.
If you are creating a new community, this is a different conversation, of course.
This article is two years old, and perhaps discord have improved their accessibility, since this user find it more accessible then matrix. Yes, it's a single usercase, but worth mentioning nonetheless.
I think there are other arguments against Discord that haven't been mentioned: data privacy. I know there was an instance where Discord collected user without their consent, and that is enough for me to avoid the platform.
I much rather use matrix or the horridly old IRC protocol than Discord. Or forums. Or just plain old issues!
To me, I
Matrix for synchronous chat Threadiverse/Fediverse community for announcements and discussion Discourse for forums (smaller possible channels) OpenSource based Software forges like Forgejo (codeberg.org) or gitlab (gitlab.com) for issue tracking, code repo, Dev artfacts, and CI/CD.
The exciting things for these lay in the future though: ForgeFed to federate between forges like codeberg, gitlab, and independent instances of those software, plus federate to whole fediveriverse!
With the fediverse plugin for discourse
the commune app's to take matrix chats and growing them into full posts on fediverse is super exciting to me too
All of these helping to meet people where they are at in Free internet instead of the techno feudal states. There should be work to bridge to those people too, but I hope we can the Free internet better more.
Matrix is free and works much better and you can run your own server
Still has a lot of the same underlying issues discord has. It's not indexable being the biggest. The reality is that services like stack overflow or an issue tracker like bugzilla, or your local git services issues section or discussion section, hell even something like discourse or even mailing lists, just work better. If someone made an im service that could be indexed by search engines and the like, now we'd be talking. Opensorce design and discussion doesn't really benefit that much from closed ecosystems and end to end encryption in most cases.
I guess though at least with matrix someone could make a service that acts as a client and indexes content from a list of channels or something...
Discord, matrix, slack and telegram are where documentation goes to die in the current state of things though.