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this post was submitted on 18 Jan 2024
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My SO works fast food. Corporate never allocates enough hours so they're perpetually understaffed, but the store manager has permission to call people in if needed. So there's a lot of "your scheduled 10-4, but at 3:30 I'm gonna ask if you'll stay to 6, or I'll call you 2 hours before your shift to see if you can come in early".
Its a lose lose, nobody gets the hours they want, manager can't retain workers, people hate being called in or asked to stay late, and the schedule is always shorthanded and mostly a suggestion. Of course nobody wants to work in that shitty mess of cost cutting and begging employees to pick up the slack that the MBAs at corporate have caused.
I used to work at Taco Bell and the manager that hired me got fired for scheduling one "extra" person a shift. Every other metric was great, of course.
It's astounding that modern management is all just metrics. Here are your target numbers, we don't know how you will hit them and it's easier for us if we don't know; if you can't hit your targets we will fire you for underperforming and will do the same until we hire our divine sociopath that will achieve our metrics by any means necessary.