this post was submitted on 16 Nov 2023
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Worked at a bank as a teller. Would get threatened. People would complain and then threaten to take all their money out of their accounts.
“No problem, would you like that in cheque or cash?” Was my favourite.
Is that how you close an account at a retail bank? Last time I did that it required sitting down with a manager and I still had to go in twice before they actually did it.
It’s the first step, and it’s the step the customer thinks is going to have some big impact.