this post was submitted on 23 Oct 2024
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Malicious Compliance
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Our boss was freaking out over people sometimes doing some private calls during work hours and at a certain point absolutely forbade it. So yeah, people would just end the call at 17:00 sharp and switch off the work phone. It took one week before that rule was rescinded.
This reminds me of a work-to-rule or a "White Strike." It turns out that every company, even those that supposedly operate off of "unskilled" labor, utterly rely on employees making a ton of judgment calls and often working outside their job description. When employees start working to the letter of their job description, the whole operation quickly grinds to a halt.
Here we call it "standard operation" and it's also a kind of "white strike"