this post was submitted on 02 Oct 2024
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For me it was always Microsoft support service. With a very bad accent some guy told me I have a virus and just have to look how many entries are in my event log for proof.
As I didn't immediately ended conversation to see where it goes, I was handed to another support guy who told me I have to download their expensive anti-virus tool and need to pay by credit card.
Somehow I was kicked out of the line without warning as I was probably considered too stupid to follow their orders.
At least I kept two of them busy for about 20 minutes so they couldn't scam other people at the same time.
They will scam other people anyway, just 20 minutes later.
Do the scammers really decide to work more hours to make up for people wasting their time?
It depends on overtime payment and team building measures like always. And as it's already illegal why not a threat or two to increase performance. Not layoff level, but concrete shoes level.
By wasting a scammer's time you are not preventing people from being scammed, you are just delaying that moment.
That doesn’t really make sense if you think about it though. You are making the scam less profitable to run. Even if the scammers work overtime to make up for wasted time, at the end of the day someone is paying them to be on the phone.