this post was submitted on 23 Aug 2024
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A nearly comical reminder that corporations aren't your friend. (lemmy.world)
submitted 3 months ago by [email protected] to c/[email protected]
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[–] [email protected] 11 points 3 months ago* (last edited 3 months ago) (6 children)

Always remember what really happened with the McDonald's lady who sued because her "coffee was too hot".

McDonald's themselves started the campaign that the issue was laughable, and seeded the notion that it's ridiculous, how could she not know coffee hot?

What really happened was that the coffee was:

  • Served well above safe ranges to maximize profits, so the coffee could be served longer
  • Was served near boiling temperature
  • Was so hot that it FUSED HER LABIA requiring extensive surgery to repair.

She sued only for her hospital bills.

They started a smear campaign against her to convince the public that she was a moron and she just wanted a payday.

Don't trust corporations. Ever.

[–] [email protected] 0 points 3 months ago* (last edited 3 months ago) (2 children)

I dont understand this, coffee is generally made with near boiling hot water. Many coffee machines make the coffee in front of your eyes. Of course its served boiling hot, no?

I mean her accident is extremely unfortunate, but her needing money for medical bills is a problem with society, not mcdonalds.

[–] [email protected] 1 points 3 months ago* (last edited 3 months ago) (1 children)

Coffee is brewed near boiling, but the hottest it should be served is 60 degrees C, or around 140 degrees F. Basically her temperature was the same as it was literally coming out of the machine, no one takes a big gulp of coffee the second it comes out of the machine.

McDonalds kept their coffee as hot as possible to give the illusion it was fresher than it was. By keeping the coffee at 190-200F then they believed that customers would feel that the coffee was fresher, even though they knew it was unsafe to serve coffee that hot.

Larger places follow the same rules here, while coffee is brewed extremely hot it usually rests for a bit before serving unless a customer explicitly asks for it. In restaurants it's served for you. Even Starbucks most of their drinks are milk based which cools the coffee, except for Americanos which are just espresso and hot water, and you'll usually see those with an insulator cup to highlight that

Found this, which explains serving coffee better than I can. https://mtpak.coffee/2022/08/takeaway-cups-coffee-temperature-ideal-serving/

https://www.caoc.org/?pg=facts

McDonald’s admitted it had known about the risk of serious burns from its scalding hot coffee for more than 10 years. The risk had repeatedly been brought to its attention through numerous other claims and suits.

[–] [email protected] 1 points 3 months ago

Many places here you get your coffee straight from the machine that brews it (as in you press the button yourself), far too hot to drink immediately.

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