this post was submitted on 29 Aug 2024
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Having contacted them to get a contract going for the non free license before I doubt they actually give a shit about Foss. They literally wouldn't give me a price without knowing how many employees the company I was being outsourced to had. And we wanted to self host so it wasn't even a matter of their costs they literally charge based on what you look like and the schemes were insane they would charge us for amount of active systems and their traffic when we were literally self hosting them
This company may be dogshit, but seat count is the standard licensing structure for most employee facing business software, including on-prem.
Most business software licensing/CRM tools requires that information to generate a quote, as price will be dependent upon several factors, including volume licensing tiers i.e. volume discounts.
Sometimes, licensing structures are simple enough that an employee or rep might be able to give you a quick ballpark without that information, but that would be the exception, not the rule.
And all of that is assuming that pricing is only based on seats, when there could be a whole lot of other variables that would be required even for their system just to generate single quote e.g. core count, support terms, etc.
To be clear, none of that means anyone should trust, or switch back to, elasticsearch. It's just a minor peak into the mundane horrors of business software licensing.